Privacy Policy

Last Updated: January 24, 2026

At Indwell Technologies ("we," "us," or "our"), we have developed this AI-powered application ("the Service") with the utmost care, prioritizing the privacy and security of our users ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our AI-powered platform.

While we implement rigorous controls and industry-standard security measures, AI systems are complex and evolving technologies. By using the Service, you acknowledge the inherent nature of these systems as described herein.

1. Information We Collect

We collect information that is necessary to provide, improve, and secure our services. This includes:

  • Authentication Data: We utilize third-party authentication services (such as Firebase® by Google) to securely manage user access. We may process identifiers (e.g., email address, phone number, UID) provided by these services to create and maintain your account. We treat this data with strict confidentiality.
  • Conversation Data: User inputs, text prompts, audio recordings (if voice features are used), and the AI-generated responses ("Content") are processed to deliver the Service.
  • Technical & Usage Data: We collect metadata such as IP addresses, device information, browser type, timestamps, and interaction patterns to analyze performance, detect anomalies, and prevent abuse.

2. Artificial Intelligence & Data Processing

The Service utilizes advanced artificial intelligence models (LLMs) from third-party providers (e.g., OpenAI, Anthropic, or Google) to generate responses.

  • Data Transmission: Your inputs are transmitted to these third-party AI providers solely for the purpose of generating a response. We configure these services with strict privacy settings where possible to minimize data retention by third parties.
  • AI Unpredictability: Despite our best efforts to configure, fine-tune, and prompt-engineer our AI models for safety and accuracy, AI systems may occasionally produce outputs that are unexpected, inaccurate, unrelated, or exhibit bias ("Hallucinations"). We do not guarantee the deterministic nature of the AI output.
  • Service Improvement: We may use anonymized aggregated data to refine our system's performance, user experience, and safety filters.

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain the AI assistant service with high availability.
  • Personalize your experience based on your preferences and history.
  • Monitor and analyze usage and trends to improve functionality and infrastructure.
  • Detect, prevent, and address technical issues, security breaches, or fraudulent activities.
  • Comply with legal obligations and enforce our Terms of Service.

4. Data Retention & Security

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. We employ commercially reasonable administrative, technical, and physical security measures to protect your data. However, no transmission over the Internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Disclosure of Data

We do not sell your personal data. We may disclose your information in the following circumstances:

  • Service Providers: To third-party vendors (e.g., cloud hosting, database providers, AI model providers) who perform services on our behalf under strict confidentiality agreements.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact Indwell Technologies support.